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About digital train tickets (Q&A, locations of devices, etc.)
Digital train tickets are now available for online purchase!
What is digital train ticket
These are discount tickets that can be purchased and used only with a smartphone.
They are cashless and can be purchased conveniently.
In addition, QR codes and animations displayed on your smartphone can be used in place of tickets.
How to use
(1) When using a ticket for only one person
■When using a station with QR Code ticket gate, hold the QR code displayed on the ‘Activated ticket’ screen over the QR code reader of the automatic ticket gate and go through.
【Stations and ticket gates that accept digital train tickets】
・Ikebukuro Station B1F ticket gate ・Ikebukuro Station 1F ticket gate
・Toshimaen Station ・Nerima Station Central Exit
・Shakujii-koen Station Central Exit ・Oizumi-gakuen Station
・Hoya Station ・Hibarigaoka Station ・Seibu-Chichibu Station
・Seibukyujo-mae Station ・Seibu-Shinjuku Station Main Exit
・Takadanobaba Station Big Box Exit
・Takadanobaba Station Waseda Exit ・Higashi-Fushimi Station
・Tanashi Station ・Hana-Koganei Station ・Kodaira Station
・Hon-Kawagoe Station 1F ticket gate
・Kokubunji Station West side ticket gate ・Seibuen-yuenchi Station
■At stations and ticket gates without QR code
ticket gates, please present the screen of the ‘Activated ticket’ displaying the QR code to the station staff and walk through.
(2) When using tickets for several people by one device
Please present the ‘Activated ticket’ screen (for all users) with the QR code to station staff at all stations as you pass through.
■If purchased via EMot
Each ticket must be purchased indivisually. Please show the QR codes for all users.
(Example) If you want to buy tickets for 3 people using one device,
→ you must purchase 1 ticket three separate times.
When purchasing multiple tickets on a single device and transferring some of them to another device for use:
□ “My Page” → “List of owned tickets” → “Ticket details (Transfer / Refund)” → “Transfer”
■If purchased via Klook
How to display the QR code ticket from the reservation confirmation e-mail from klook
1. Tap “See voucher” in the reservation confirmation e-mail.
2. Display the QR code ticket from the booking list.
First ticket: Tap “Activate pass” to move to EMot screen.
Other tickets: Tap “Share pass” to copy the URL, then paste the URL in a separate tab of the same browse/different browser, or send the URL to another device before displaying.
(!)When using a remote-capable station (stations guided via intercom: Musashi-Fujisawa, Inariyama-koen, Bushi, Motokaji, Higashi-Hanno and Koma), please inform the station staff via intercom.
(!) When using a single smartphone for more than one person, please display the QR code for each person.
(!) If the smartphone screen cannot be displayed, a separate normal fare may be charged.
(!) Printing or screenshots of the screen cannot be used.
Ticket type
Find out more information about discount tickets on Seibu Railway website.
Where to buy.
You can access the purchase page by selecting the ticket you require from the Seibu Railway website > Discount Tickets.
Q&A
Q1 How to check the tickets be purchased or be using.
■ If purchased via EMot
You can check whether your ticket is “Not Yet Used” or “In Use” on the “List of owned tickets” page.
□ My Page → List of owned tickets
■If purchased via Klook
Open EMot by tapping the ‘Activate pass’ button in the booking list of Klook. Then ticket status of “Before Start” or “In Use” will be displayed.
※Traveler can enter the booking list of Klook by tapping the “See voucher” button in the email be sent after purchasing.
*If purchased multiple tickets on one device, please tap “Share pass” to copy the URL for the second and subsequent tickets, then paste the URL in a separate tab of the same browse/different browser, or send the URL to another device before displaying.
Q2 How to use the tickets after purchase?
■ If purchased via EMot
When you begin using your ticket, please select the ticket you wish to activate from “List of owned tickets”.
□ My Page → List of owned tickets → Activate → Activate this ticket → OK
■If purchased via Klook
To use the ticket, please tap the ‘Activate pass’ button in the booking list of Klook, then choose a ticket to use.
When using a station with QR Code ticket gate, hold the QR code displayed on the ‘Activated ticket’ screen over the QR code reader of the automatic ticket gate and go through.
At stations and ticket gates without QR code ticket gates, please present the screen of the ‘Activated ticket’ displaying the QR code to the station staff and walk through.
Q3 How to display the QR code/animation of the ticket being used.
■ If purchased via EMot
From the “List of owned tickets”, you can display the QR code and animation for an active ticket by selecting the “Show ticket” button on the ticket marked “In use”.
□ My Page → List of owned tickets → Show ticket
■If purchased via Klook
Tap the “Activate pass” in the booking list of Klook, then choose the 'ticket in used(red button)' to display QR code or animation of the ticket.
*If you purchased multiple tickets on one device, please tap “Share pass” to copy the URL for the second and subsequent tickets, then paste the URL in a separate tab of the same browse/different browser, or send the URL to another device before displaying.
Q4 I do not have a smartphone.
Digital tickets are only available on smartphones and cannot be used without them.
Q5 What if there are more than one travelers?
There are several ways to use the tickets:
• Each person may purchase and use their own ticket on their own smartphone.
• One device may be used to purchase multiple tickets, and some of these can then be transferred to other devices.
■If someone does not have a smartphone
It is possible for several people to use tickets on a single device. However, please note the following.
(1) When purchasing via EMot
You will need to purchase the tickets one person at a time.
(example) If three people wish to use tickets on one device, purchase one ticket three times.
If you purchase multiple tickets on one device and wish to transfer some of them to another device:
“My Page” → “List of owned tickets” → “Ticket details (Transfer / Refund)” → “Transfer”
(2) When purchasing via Klook
You may purchase several tickets in one transaction, but for the second and subsequent tickets, press “Share pass”, copy the URL, and open it in another tab of the same browser or in a different browser.
Q6 How to refund
■ If purchased via EMot
To request a refund, please follow the procedure by tapping the “Refund” button.
Please note that a refund handling fee of 220 yen will be charged per transaction.
□ My Page → List of qwned tickets → Ticket details (Transfer / Refund) → Refund
※When requesting a refund for a transferred ticket
The person who received the ticket must return it to the original purchaser, who can then complete the refund procedure.
□ “My Page” → “List of owned tickets” → “Ticket details (Return Ticket)” → “Return”
■If purchased via Klook
Refunds can be made free of charge until 3:00 a.m. on the day of use.
You can make the refund yourself via the Klook website.
For refund requests after this time, please contact Klook.
Q7 How to change the details of my purchase (date of use, departure station, ticket type, etc.).
For any changes to your travel date or time, please contact the EMot Support Centre or Klook.
Q8 I didn't use the tikcet on the day of planned use and would like to use it on another day.
In principle, no tickets can be used, changed or refunded after the expiration date.
Q9 I would like to know when I can purchase.
In principle, tickets can be purchased within 24 hours from 0:00 a.m. onwards.
Please check the operating hours of each facility before purchasing tickets.
Q10 Is the replacement transport covered by the tickets?
In principle, replacement transport is available.
Please note that purchase completion emails and other items other than valid ticket screens are not eligible for transfer transport.
Q11 Trains are stopped due to transport disruptions and I want to stop using them.
Please contact the place of purchase.
Please note that no refunds will be made if using replacement transport.
Q12 The smartphone is out of battery while in use.
If the ticket cannot be displayed, the ticket is invalid. Please pay the separate normal fare for the actual journey.
Please note that the ticket originally purchased cannot be refunded.
Q13 I lost my smartphone while using it.
If the ticket cannot be displayed, the ticket is invalid. Please pay the separate normal fare for the actual journey.
Please note that the ticket originally purchased cannot be refunded.
Q14 Accidentally pressed the “End Use” button / Accidentally used the return ticket on the outward journey.
Please contact the point of purchase.
Q15 Unable to log in/using a method different from the one when purchasinng the ticket.
Please contact the point of purchase.
Q16 Unable to display ticket due to network signal problem.
Please contact the point of purchase.
Q17 I cannot view my ticket due to EMot system problems.
Please contact either your point of purchase or a Seibu Railway station staff member.
Q18 Where can I find the contact details for the point of purchase?
■ If purchased via EMot
Please refer to the following for enquiries to the Emot Support Centre:
※As this is for smartphones only, it cannot be accessed from a PC or tablet.
■ If purchased via Klook
Please refer to the following for enquiries to Klook Customer Support:
Q19 How to issue receipt?
Cashless payments are issued with electronic receipts.
Printed copies are not subject to stamp duty; therefore, we are unable to attach revenue stamps.
Receipts cannot be issued at station open counters or ticket offices.
■ If purchased via EMot
A receipt is included in the body of the purchase confirmation email.
(Please note that we are unable to resend this email.)
For the “EMot Online Tickets – FAQ & Enquiries”, please see here:
■ If purchased via Klook
On the Klook reservation page, find the booking for which you wish to obtain a receipt, select “View booking details”, then choose “Receipt” to display it.
*QR codes are a registered trademark of Denso Wave.