Regular Tickets and Coupon Tickets

Regular tickets

Where to buy

Regular tickets, which are valid for use from the station where you buy them, can be purchased from an automatic ticket vending machine. However, if you buy a regular ticket together with a limited express ticket, you can buy a regular ticket that is valid for use from another station.

Sale date

Regular tickets are valid from the day of purchase. However, if you buy a regular ticket together with a limited express ticket, you can buy a regular ticket one month in advance.

Fares

You can check HyperDia for the fare from each station.

Valid period

Regular tickets are valid only for the day of purchase up to the last train. (Round-trip tickets are valid for two days, including the day of purchase.)

Changes to tickets

A valid unused ticket can be changed only once to a ticket of same type at no charge.

If you ride past your destination

The difference between the fare or charge you have already paid and the fare or charge after a change is made must be paid.

If you make a stopover

A stopover means to get off the train and exit the station located on the route to your destination designated on your ticket. Please note that once you make a stopover and exit the station, the remaining section of the route becomes invalid.

Refund policy

Before use
A refund is made only if the ticket has not been used and is within the valid period.
Refund Amount
(Purchase amount) – (Handling fee) = Amount of refund
Ticket Type & Handling Fee
Regular ticket on the Seibu lines ···· Handling fee 100yen
Regular ticket connecting to a line of other railway company ···· Handling fee 220yen

If you lose your ticket

If you lost a ticket, you need to purchase the same ticket once again. Please ask for a certificate of double payment at the station so that you can claim a refund with the certificate when the lost ticket is found. In such cases, we will give a refund after deducing the predetermined amount of a handling fee.

Handling Fee
100yen (220yen for a regular ticket connecting to a line of a different railway company)
Refund Period
One year from the day following the day of issuance of a certificate of double payment

Coupon tickets

Where to buy

Coupon tickets can be purchased from a touch-screen automatic ticket machine or from an attendant at a ticket gate.

Types of coupon tickets

Regular coupon tickets (for adults and children)
This is a set of 11 tickets for the price of 10, which can be used anytime.
Daytime coupon tickets (available only for adults)
This is a set of 12 tickets for the price of 10.
Weekend and holiday coupon tickets (available only for adults)
This is a set of 14 tickets for the price of 10.
They can be used anytime on Saturdays, Sundays, holidays, and during the period from December 30 to January 3.

Sale date

All coupon tickets are sold throughout the year. They are valid for use from the day of purchase

Valid period

All coupon tickets are valid for three months from the day of purchase.

If you ride past your destination

If you took the train beyond your destination designated on your ticket, the regular fare for the extra blocks will be charged.

Refund policy

Before use
A refund is made only if the ticket has not been used and is within the valid period.
After use
A refund is made only if the valid period of the ticket has not expired.
Handling Fee
220 yen
Refund on coupon tickets
(Purchase amount) - (One-way regular fare for the section × No. of tickets used) - (Handling fee of 220yen) = Amount of refund
・Example: When three coupon tickets for the section of Ikebukuro to Tokorozawa were used 3,400yen - (340yen × 3) - 220yen = 2,160yen
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