ー　QUESTIONS　ー Frequently Asked Questions

Train cars and seating

Is seating reserved or unreserved?: Seating on “fifty two seats of happiness” is reservation-only. There are no unreserved seats.

Will we be seated at the same table as strangers?: You will not be seated with strangers if you make a reservation for a tour package organized by Seibu Railway Co., Ltd.’s Head Sales Office (i.e. make a reservation on this website).
However, some tour packages organized by certain travel agents may seat strangers at the same table.

Is there a smoking space?: All cars are non-smoking and there is no smoking space. There is also no smoking inside the train stations. Thank you for your cooperation.

Are there restrooms on the train?: There is one unisex wheelchair-accessible restroom and one men’s restroom in Car No. 1. There is also a powder room in Car No. 2 (on the side closest to Car No. 1).

Are pets or other small animals allowed on board?: Because this is a dining train, no pets or other small animals are allowed on board the train. However, assistance dogs (guide dogs, service dogs, hearing dogs) are permitted.

Tours

*The following Q&A concerns tour packages organized by Seibu Railway Co., Ltd.’s Head Sales Office (i.e. make a reservation on this website). The terms of tour packages sold by certain travel agents may differ.

How do I make a reservation?: To make a reservation for a tour package organized by Seibu Railway Co., Ltd.’s Head Sales Office (i.e. make a reservation on this website), click the “Reservation” button on this website and follow the instructions for reservation and payment. This site can be viewed via PC or smartphone. If for some reason you are unable to make a reservation via PC, please try to access the site from your smartphone. The site is not compatible with feature phones (mobile phones).

How do I receive my train tickets and guidebook?: You can receive your SEIBU 1Day Pass(es), final tour itinerary, and other items in either of the following two ways.
At the station: At (Seibu Railway) Ikebukuro Station (SI01), visit the SEIBU Tourist Information Center Ikebukuro (Hours: 8 AM to 3 PM). Your items will be available to be picked up five days before your trip date.
Mailed to a hotel or other accommodation in Japan: If you inform us in advance that your hotel accepts mail deliveries, we will confirm with your hotel and then send your items to you there. Your items will be mailed to your representative party one week in advance of your trip date.

Can I change the mailing address to which the train tickets are mailed?: Please contact the Seibu Railway Customer Center via the telephone number below. Your mailing address will be changed once we confirm the status of your reservation.
In order to check on the status of your reservation, we will require the customer’s name, reservation number, the date of your tour, and other information.

Seibu Railway Customer Center Telephone: (04)2996-2888
When you call, follow the audio guidance and select the appropriate options from the menu.
[Hours: Weekdays, 9:00 AM to 5:00 PM; Saturdays, Sundays, and holidays, 9:00 AM to 5:00 PM]

How can I check my reservation number?: An email containing your reservation number was automatically sent to the email address that you registered during the reservation process.
However, if you have lost your reservation number, please contact the Seibu Railway Customer Center at the number below. After confirming the status of your reservation, you will be provided with your reservation number.
In order to check on the status of your reservation, we will require the customer’s name, reservation number, the date of your tour, and other information.

Seibu Railway Customer Center Telephone: (04)2996-2888
When you call, follow the audio guidance and select the appropriate options from the menu.
[Hours: Weekdays, 9:00 AM to 5:00 PM; Saturdays, Sundays, and holidays, 9:00 AM to 5:00 PM]

What payment methods can I use to pay for my tour?: Only online payment via credit card is accepted. For some specific events, customers may be able to pay by direct bank transfer.

Do you issue receipts?: When making your reservation, write your request for a receipt in the “notes” column together with your name and any provisos.

How many days in advance can reservations be made?: Reservations are accepted up to 11 days before the trip.

Can I ride alone?: We do not offer seats for single diners. However, some travel agents do offer one-person plans. Inquire with travel agents for more information.

Can children of primary-school age or younger participate?: Children of any age (including infants, etc.) may participate, but they will be charged as adults.

Is it possible to ride the train without dining?: Because the purpose of this service is for all riders to enjoy a course meal during their tour, there is no ride-only plan offered.

Is it possible to get on or off the train at another station along the route?: [Brunch Plan] Only on the Ikebukuro / Seibu-Shinjuku to Seibu-Chichibu plan is it possible to disembark at Ashigakubo Station and end your tour there. The train will also stop for around thirty minutes at Ashigakubo Station, where you can feel free to stroll around the front of the station.
[Dinner Plan] It is not possible to disembark at another station along the route.

Food and beverages

How is payment for drinks calculated?: Soft drinks, coffee, tea, and other drinks are available free of charge on the train, but alcoholic drinks require payment. Payment is accepted via credit card or transportation-type electronic money (PASMO, Suica, etc.) only. Pay all at once during final billing after last orders, rather than after each order. *Payment via PiTaPa is not accepted.
*If you order an alcoholic beverage, you will be requested to present a government-issued ID to prove your age.
*Staff will inform you of the approximate timing at which last orders will be taken after boarding.

Do you offer any dining options outside of the course meals?: There are no optional or children’s menus available. Children of primary school age and younger will be provided with adult menus.

Can I change a menu item offered if I don’t like a particular food?: Unfortunately, it is not possible to change menu items.

Can I bring food or beverages onto the train?: No, passengers are prohibited from brining food or beverages onto the train.

How do you handle food allergy-related issues?: Some of the course meals may include ingredients or substances that are allergens or be prepared in a way that introduces allergens. Please inquire about your specific allergy.

Do you publicize allergen information for your meals?: Allergen information is listed on the website on the “Meals” page, under “1. Meals offered”.

Can changes be made to the meals if I have an allergy to a specific food?: Because the menu for each course meal is created under the supervision of our chefs, no substitute meals are available. If it is not possible to remove a particular allergen, it may not be possible to serve you a meal.
If there is an item on the menu that contains an item to which you are allergic, on-board service staff on the day of your trip will ask whether you would prefer to give that item to another member of your party, to remove the item, or to not have your meal served.

Cancellations

Is there a cancellation fee?

Cancellation fees for tours and Anniversary Plans are calculated as follows, counting from the day preceding the date of your trip:

Cancellation 11 days before the trip or earlier	：	Free
Cancellation 10 to 8 days before	：	20% of the tour cost
Cancellation 7 to 2 days before	：	30% of the tour cost
Cancellation the day before the trip	：	40% of the tour cost
Cancellation the day of the trip	：	50% of the tour cost
Cancellation after the trip has begun	：	100% of the tour cost
Cancellation without notice	：	100% of the tour cost

*No cancellation fee will apply for a Kusuda Syrah.
*The cancellation fee shall apply not to the amount charged to the credit card, but to the tour cost of the Brunch Plan, Dinner Plan, or Anniversary Plan. Click here to cancel or confirm a reservation

What if I lost my SEIBU 1Day Pass or final tour itinerary?: Contact the Seibu Railway Customer Center at the telephone number below as soon as you realize your SEIBU 1Day Pass or final tour itinerary has been lost or stolen. You will be instructed on how to board the train on the day of your trip once we confirm the status of your reservation.

Seibu Railway Customer Center 　 Telephone: (04)2996-2888
When you call, follow the audio guidance and select the appropriate options from the menu.
[Hours: Weekdays, 9:00 AM to 5:00 PM; Saturdays, Sundays, and holidays, 9:00 AM to 5:00 PM]

Other

What will happen in the event of a natural disaster or accident?: Your “fifty two seats of happiness” tour may be cancelled in the event of a natural disaster or accident. If your tour is cancelled, the tour cost will be fully or partially refunded.

Can we stay on the train if we will be participating in both the Brunch Plan and the Dinner Plan in sequence?: After arriving at the terminal station of the Brunch Plan, the train will be out-of-service and return to the depot for maintenance and preparation of the Dinner Plan. It is not possible to remain on the train.
Your carry-on luggage also cannot be left on the train. Thank you for your cooperation.

What if I can’t arrive in time due to delays in public transportation?: Unfortunately, it is not possible to depart later than the official departure time. Please contact the Seibu Railway Customer Center at the telephone number below before your tour’s scheduled start time.
If you contact us prior to departure, your cancellation fee will be calculated as per the terms of your tour with the date of your call as the cancellation date.
However, if you do not contact us before your scheduled departure time, your cancellation will be considered a “cancellation without notice,” and as such you will not receive any refund.

Seibu Railway Customer Center Telephone: (04)2996-2888
When you call, follow the audio guidance and select the appropriate options from the menu.
[Hours: Weekdays, 9:00 AM to 5:00 PM; Saturdays, Sundays, and holidays, 9:00 AM to 5:00 PM]

Is a separate train ticket necessary for the return trip?: This tour includes a SEIBU 1Day Pass(es), with which you are free to embark and disembark at any station along the Seibu Line on the day of your tour. A separate special-express ticket will be necessary if riding a Red Arrow / Laview Limited Express line, and a separate reserved-seat ticket will be needed if riding the S-TRAIN. The customer is responsible for paying any fees associated with public transportation taken other than the Seibu Line.

The shaking of the train caused part of my meal to spill over and stain my clothes. Can I be compensated for this?: Unfortunately, sudden braking will sometimes be necessary in the interest of safe driving. Please understand in advance that no compensation will be offered in this type of situation.

Are there any restrictions on taking photos or filming inside the train? I would prefer they be prohibited to protect my privacy.: Customers themselves are not prohibited from taking photos or filming the interior of the train or the members of their party. However, we ask that such passengers be considerate of those around them.
Additionally, as a general rule we first ask the permission of passengers before allowing individuals representing the reporting media to enter the passenger area to take photos or film.

Wheelchair users

How many seats on the train can accommodate wheelchairs? How many people can such seats accommodate?: There is one table for two diners. This one seat is a sliding seat into which it is easy to transfer from wheelchair.

We have made reservations for a party of three (or four), but one member of our party uses a wheelchair. Is there a four-person table available for us?: Other than the wheelchair-accessible two-person table described above, all other tables and seats are fixed to the floor of the train car. If the wheelchair-using passenger is able to transfer into a seat at one of these tables without moving a seat back, a four-person table is available.

If our wheelchair-using party member cannot transfer to a seat from their wheelchair, can we not ride the train?: If you notify us beforehand, it is possible for us to remove the sliding seat from the wheelchair-accessible two-person table, enabling the wheelchair-using passenger to use the table while still in their wheelchair. Depending on the width of the wheelchair, it may extend somewhat into the walkway of the train car.
It is not possible to remove any of the four-person tables. If you are a party of three or four and the wheelchair-using member of your party is not able to transfer to a seat from their wheelchair, we may not be able to accommodate your group.

Where do I put my wheelchair while sitting in my seat?: If there is a wheelchair-using passenger on board, there is a space to store their wheelchair in Car No. 2 along the wall near Car No. 1.

We were told that on the Ikebukuro / Seibu-Shinjuku to Seibu-Chihibu Brunch Plan, passengers will be able to get off the train at Ashigakubo Station and take walks in front of the station. Will wheelchair users be able to disembark at Ashigakubo Station as well?: There are no facilities at Ashigakubo Station that can accommodate a wheelchair user who wishes to exit the station. Regrettably, wheelchair-using passengers will only be able to exit at the terminal station of the tour, Seibu-Chichibu Station.
However, there is a wheelchair ramp in the train car, and so wheelchair-using passengers will be able to get off the train at Ashigakubo Station.

Can I travel between train cars using my own wheelchair?: Depending on the width of your wheelchair, you may not be able to pass between train cars. If this is the case, please transfer to the wheelchair available for use inside the train car to move between cars.

Can I order beverages at my table?: There are dedicates staff members in each car who will take your orders and handle payment at your table.

Tour Terms and Conditions (PDF)

ー QUESTIONS ー Frequently Asked Questions