Tourist Helpdesk

Helpful staff here to make your visit easier

SEIBU RAILWAY has established a few tourist information centers to assist foreigners who are visiting Japan.
If you need assistance, feel free to drop by the tourist information centers shown below.

SEIBU Tourist Information Center Ikebukuro

Location: Seibu Line 1F East Exit at Ikebukuro Station
Business hours: 8:00~15:00 all year
Available languages: English, Chinese and Korean (not always on hand)

Can provide sightseeing information on the Seibu lines and the Ikebukuro area, Seibu line tickets, 「Skyliner Value Ticket」for Narita airport*, and Tokyo Metro「Tokyo Subway Ticket」are available here.
*valid only on date of use

Shinjuku Prince Hotel Bell Captain's Desk

Tourist information center certified by Japan National Tourism Organization (JNTO)
Business hours: Open 24 hours
Location: Shinjuku Prince Hotel 1F Bell Captain's Desk
Provide information on sightseeing, shopping, and also sells train (Kawagoe Access Ticket), limousine bus, and other tickets.
*Multilingual staff on duty for the day will be posted every day