Contact Us

Lost＆Found

Our customer service center is unable to search for or confirm any lost property.
For inquiries about lost items on the Seibu Line, please use the “find chat” via the URL below.
Reception hours: 24 hours a day
Response hours: 9:30 a.m. to 5:00 p.m.
Depending on your inquiry, a response may be provided on the next day or later.
Instructions on how to use the service are available at the link below.

https://app.finds.co.jp/c/login?redirectFrom=/c/new?organizationId=seibu-railway

Inquiries, opinions, and requests

SEIBU RAILWAY Customer Center
Tel. 0570-005-712

＊Please note that international calls are not accepted.
Opening Hours: 9:00 - 17:00 (except December 30th to January 3rd)
Languages: English, Mandarin Chinese, Korean, Portuguese, Spanish, and Thai
N.B.Please understand that caller congestion may entail waiting.