Privacy Policy

Basic Policy for the Protection of Personal Information

As stated in its Group Vision, SEIBU RAILWAY Co., Ltd. (hereinafter referred to "We" or the "Company"), will strive to contribute to the development of local communities and protection of the environment, and provide safe, reliable, and friendly service. In order to achieve these objectives, we realize that it is important for us to gain the trust of our customers,
hareholders, employees, and local communities as a member of society and promote the development of a solid compliance system as our top management priority.
We also realize that the proper handling of personal information received from our customers is a critical component of developing a compliance system. We, therefore, hereby announce the following Basic Policy for the Protection of Personal Information and pledge to implement and make continuous improvements to personal information protection in our business activities.
For handling of specific personal information, the provisions set forth in the "Basic Policy for the Proper Handling of Specific Personal Information" shall be given priority.

  1. 1.We will use personal information obtained from our customers only for the purposes stated below:
Railway business
To communicate and confirm information related to the reservation, sale, loss, reissue, and refund of limited express tickets, passes, etc.
To communicate and confirm information related to lost articles
To respond to the comments and requests of customers
To communicate information to residents along the railway network
To secure safety in railway facilities
To maintain records of accidents that have occurred in railway facilities
Related businesses (real estate, shops, advertising, and tourism)
To secure safety at our shops
To respond to the comments and requests of customers who use our shops
To contact customers who apply to enter events and contests sponsored by us
To contact customers who use our tourist facilities, and provide information on the services we offer
To respond to the comments and requests of customers who use our tourist facilities
To communicate information to residents who live near tourist facilities
To secure safety in tourist facilities
To contact and check with customers who purchase nonlife insurance and accompanying/related services that we manage on a consignment basis from insurance companies
  1. 2.We will use customers' personal information only for the purposes communicated or announced publicly. If it is necessary to use it beyond the scope of its purpose, we will inform the customer.

For information on how customers' personal information will be used by the insurance companies that commission us to sell nonlife insurance, please visit their official websites.

  1. 3.We will jointly use customers' personal information we hold only for the purposes specified below:
  • Items of personal information for joint use
  • Customer's name, address, telephone number, fax number, and email address
  • Joint users: Prince Hotels, Inc., Seibu Bus Co., Ltd.
  • Purposes of joint use
    • To communicate information related to services and products provided by the Company and group companies
    • To conduct surveys related to service improvement, such as surveys on the use of and satisfaction with services and products provided by the Company and group companies
    • To ensure contact with customers in an emergency
    • To respond to the comments and requests of customers
  • Party responsible for joint use of personal information among group companies: SEIBU RAILWAY Co., Ltd.
  1. 4.We will establish a system for managing personal information properly in order to prevent the loss, destruction, falsification, and leakage of personal information. Furthermore, we will not disclose or present a customer's personal information to a third party without prior consent of the customer unless required by law or for other special reason.
  2. 5.When we provide a customer's personal information to an outside organization after obtaining the customer's consent, we will require the outside organization via agreement to manage it in a similarly strict manner.
  3. 6.We will strive to properly manage personal information by conducting employee training on the handling of personal information and by assigning persons in charge of personal information in the relevant divisions or sections.
  4. 7.We will comply with personal information protection laws and regulations and act in accordance with our internal rules regarding the protection of personal information.
  5. 8.In tune with changes in the social situation, we will continuously reexamine and strive to improve our internal rules and management system for the protection of personal information.
  6. 9.We will respect the rights of customers concerning their personal information, and when customers request disclosure, correction, or removal of their personal information, we will respond within a reasonable time and within appropriate limits. For details, see "Procedures for disclosing personal information".
  7. 10.Inquiry office
    If you have any questions or comments regarding our handling of personal information, please contact the office indicated below.
    1-11-1 Kusunokidai, Tokorozawa-shi, Saitama 359-8520 SEIBU RAILWAY Co., Ltd., Personal Information Inquiry Office
    TEL: (04) 2926-2691 (9:00-16:00, except weekends, holidays, and year end/new year season)

Basic Policy for the Proper Handling of Specific Personal Information

To ensure proper handling of personal identification numbers and specific personal information (hereinafter "specific personal information"), we hereby establish this basic policy in order to tackle this issue as an organization.

  1. 1.Collection and use
    We will collect and use personal information within business-related limits specified by law and only when a necessity arises.
  2. 2.Compliance with applicable laws, regulations, and guidelines
    We will properly handle personal information in compliance with the "Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure", "Act on the Protection of Personal Information", "Guidelines on the Proper Handling of Specific Personal Information (Business Edition)", etc.
  3. 3.Matters related to safety management measures
    Concerning safety management measures for specific personal information, etc., we will separately establish and appropriately operate a management system based on internal rules for handling specific personal information, etc.
  4. 4.Improvement
    We will strive to make continuous improvement to ensure that specific personal information is handled properly.
  5. 5.Inquiry office
    If you have any questions or comments regarding our handling of specific personal information, etc., please contact the office indicated below.
    1-11-1 Kusunokidai, Tokorozawa-shi, Saitama 359-8520
    SEIBU RAILWAY Co., Ltd., Personal Information Inquiry Office
    TEL: (04) 2926-2691 (9:00-16:00, except weekends, holidays, and year end/new year season)

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